Apple iPhone 5s

Page Plus Wireless Cafe Return Policy: We at Page Plus Wireless Cafe carry a 60-day limited return policy. If you have a problem with any of our products, you may return it to our office to be considered for an exchange. This procedure may take up to two weeks to process and to receive your returns or replacements back. Any products that are not deemed eligible for exchange will be returned to you. The following is an outline of the products that are eligible for exchange or replacement. 

Any phones that are returned for replacement must meet the following requirements:
1. Phones must be returned within 60 days of the original purchase date from Page Plus Wireless Cafe.
2. Phones must be returned in the Original Packaging that the phone was purchased in, complete with all accessories and manuals. Partial phones (without chargers, batteries, or original packaging) will not be accepted as returns.
3. Phones may be returned for technical problems such as defects in parts and workmanship including a faulty keypad, speaker, screen or earpiece, activation problems, physical defects that occurred during shipping process, and reoccurring problems with charging including bad charger ports, bad chargers or batteries.
4. Buyers remorse: If you are not satisfied with a handset and would like to return it for a credit; the handset must have been purchased within 14 days of the requested credit and be in the same condition as it was received. A 25% restocking fee will be applied and the difference credited to your account for future purchase of handsets. effective 8/13/12

Any phones with the following problems will not be considered for return or exchange:
1. Phones that have been physically damaged due to customer usage.
2. Phones that have not been returned within the 60 days warranty period.
3. Any phone that has been programmed with a password lock by either a dealer or customer will be returned due to the fact that our technician will be unable to check any possible malfunctions associated with the phone.
4. Phones that have had any type of water damage. Water damage can create different types of phone malfunctions, such as charging problems, functioning problems, and speaker and earpiece malfunctions. Any phone that has water damage will be returned to the dealer with no replacement.
5. Any phone that has the Warranty Sticker removed from the packaging or battery compartment.
6. Any phone that has ANY software modifications, including but not limited to; Rooted Phones, Firmware, PRL, ERI, .SCR or .bin files. If the software has been modified to work on another carrier the handsets warranty will be void.
7. If you're returning an iPhone:
Any Apple account must be removed prior to the handset being returned. effective 3/5/18